If your order should have been delivered by now, taking into consideration our processing and delivery times please contact us so that we can look into the matter.
For some international orders, shipments can be delayed by customs.
In some cases, the shipment will be waiting for you at your local post office, please check with them if the order status is marked as "Delivered" and you haven't received the shipment.
Please also ensure that you have given the correct address for your order. We can not take responsibility for a wrong address and if the order needs to reship to a new address we will have to charge a reshipment fee to cover our shipping costs.