FAQs

Since all our orders are made to order, our processing times are 2-7 business days. Then add shipping times on top of that. In general, shipping times are as follows:

USA: 3-5 business days

Canada: 4-8 business days

Europe: 5-10 business days

Rest of the World: 5-20 business days

Example: A shipment to France (i.e. Europe) could take 7-17 business days to arrive.

Please see our shipping page for more information.

All shipments to and within the US and EU are trackable.

For the rest of the world, tracking is available on some orders depending on size and weight of the shipment, but we can not assure it as that would greatly increase shipping costs.

No, orders placed in our webshop can only have one delivery address per order. If you require delivery to more than one address, then we must ask that you submit separate orders for each delivery.

If your order should have been delivered by now, taking into consideration our processing and delivery times please contact us so that we can look into the matter.

For some international orders, shipments can be delayed by customs.

In some cases, the shipment will be waiting for you at your local post office, please check with them if the order status is marked as "Delivered" and you haven't received the shipment.

Please also ensure that you have given the correct address for your order. We can not take responsibility for a wrong address and if the order needs to reship to a new address we will have to charge a reshipment fee to cover our shipping costs.